Inbound answering
Most calls come while the crew's on a job. Nobody's free to pick up, and the customer won't wait.
AI receptionist for HVAC companies
Connect Helm builds an AI receptionist for New Jersey HVAC companies. It answers every call on the first ring, 24/7, tells a no-heat emergency from routine work, books the visit onto your calendar, texts the customer a confirmation and logs the transcript to your CRM. It identifies itself as an assistant, and callers can reach a person on request.
What it does for HVAC companies.
Emergency triage
No heat in January isn't a Tuesday-at-noon problem. The agent knows the difference and routes it that way.
Appointment setting
The call should end with a slot on the calendar, not a promise to call back.
Getting found comes first.
People will drive thirty or forty minutes for heat in January. Your competition is every HVAC company in about six towns — and the ones Google's AI can reach on the phone.
WHAT MOVES THE NEEDLE
- A complete, accurate Google Business Profile — hours, services, photos of real jobs
- A page for each town you serve, written for that town
- Reviews, and answers to every one of them
- Being answerable when Google's AI calls for a quote
- A site that loads fast on a phone at 7:42 PM
The SEO service covers this side, and the how it works page shows the full hvac build.
Where we work.
Connect Helm is based in Branchburg, New Jersey. We serve Somerset, Hunterdon, Morris, Middlesex, Monmouth and Ocean counties, and work remotely with businesses across the US.
Questions HVAC companies ask first.
Hear it answer your kind of call.
Tell us how your calls come in and what has to be known before a job is booked. We'll show you the agent answering that exact call, and tell you plainly whether it's worth it for your business. Pricing is quoted per business after that conversation.